Red Cap Plumbing, Air & Electric is seeking a Coordinator for Home Depot & Costco to join our growing team.

We are dedicated to delivering high-quality service and building strong, long-term relationships with our clients. If you are skilled, motivated, and looking for a company that values professionalism and teamwork, we’d like to hear from you.

What We Offer:

• Competitive Compensation: $20 - $25/hr, based on experience

• Comprehensive Benefits: Health, dental, and vision insurance.

• Additional Coverage: Life, accident, and short/long-term disability plans.

• Retirement Plan: 401(k) with employer match to support your financial future.

• Paid Holidays: Six paid holidays each year.

• Referral Program: Earn rewards for referring qualified candidates.

• Work Environment: A collaborative, supportive team focused on professionalism and quality service.

• Lead Management & Reporting

  • Pull and compile daily lead reports by category and type

  • Update and track Costco leads in Centah through the full call life cycle

  • Verify all scheduled leads are booked correctly with lead numbers and source information

• Customer Communication & Scheduling

  • Contact new leads via phone, text, and email

  • Handle inbound calls for estimates and partner leads (HD, Costco, Organic, LG)

  • Qualify clients over the phone and set expectations for appointments (PL, HVAC, Electrical, Service)

  • Redirect Spanish-speaking leads to bilingual representatives for scheduling and qualification

• Team & Program Support

  • Assist technicians and coordinators with lead number information

  • Provide the program manager with updates on lead or store associate issues

  • Support team members with additional tasks as needed

• Strong organizational and time management skills with attention to detail

• Excellent verbal and written communication skills (phone, email, text)

• Customer service experience; ability to qualify and set expectations with clients

• Proficiency with lead management systems and CRM platforms (e.g., Centah, Wingen, or similar)

• Ability to analyze and prepare reports from lead data

• Comfortable handling a high volume of calls and multitasking in a fast-paced environment

• Collaborative team player with the ability to support technicians, coordinators, and program managers

• Bilingual in Spanish a plus