Red Cap Plumbing, Air and Electric is currently seeking IT Support Specialists to join our team of creative and energetic professionals. As an IT Support Specialist, you will play a pivotal role in ensuring the seamless operation of our day-to-day technology infrastructure. From desktop applications to network systems, you will be responsible for troubleshooting and resolving a wide range of IT issues, while also contributing to the onboarding process for new employees.

Red Cap Plumbing, Air and Electric is a dynamic and customer-centric company dedicated to delivering top-tier services in plumbing, air conditioning, and electrical needs. We pride ourselves on our commitment to excellence and our vibrant team culture.

What’s In It For Me?

• Competitive compensation package ranging form $70,000 - $80,000
• Generous PTO plan
• Comprehensive health, vision, and dental plans
• 401K Retirement Plan with company match
• Life Insurance, Short-Term and Long-Term Disability coverage
• Special program options including FSA, EAP, Legal Services, and Identity Theft protection
• Continuous training and professional development opportunities
• Dynamic, collaborative, and fun work environment

• Act as the initial point of contact for all computer and system-related concerns.
• Install and configure software on computers and iPads.
• Troubleshoot hardware problems and coordinate resolutions with vendors.
• Assist in creating training materials for software products and iPad usage.
• Manage warranty information on company laptops and electronic equipment.
• Liaise with the corporate IT department to communicate planned projects and coordinate resources.
• Work with third-party network administrators to resolve technical issues.
• Complete detailed reports documenting technical assistance requests and resolutions.
• Implement and monitor security configurations to enhance system resilience.
• Maintain and enhance email security measures, including spam filter management.
• Manage IT administrative permissions with a focus on security.
• Utilize Intune to manage device deployments securely.
• Implement security best practices for standardizing SharePoint and Teams creations.
• Stay informed about emerging security threats and technologies.

• Minimum of 2 years of IT support experience or an associate's degree in a relevant field.
• Strong people skills with a focus on user satisfaction.
• Proficiency in Windows 10/11 and iOS settings and troubleshooting.
• Excellent time-management skills with the ability to prioritize tasks efficiently.
• Dependable, self-starter capable of managing multiple projects.
• Customer service attitude with outstanding communication skills.
• Fundamental knowledge of Intune, Azure Active Directory, and Exchange with a security perspective.
• Familiarity with email security measures and management.
• Basic understanding of iOS and Mobile Device Management with a security focus.
• Strong problem-solving skills in a security context.
• Ability to work independently and collaboratively in a security-focused team.
• Strong organizational skills and attention to detail in implementing security controls.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.